Fever Smile FAQ's

Reasons to whiten

• Coffee: How every good day should start

• Lack of Dental Hygentist visits

• Smoking that includes your social smokers

• Soda containing artificial colours and sugar

• All the pinot noir you can sink on a Sunday

• Midweek Rogan Josh with all those colourful spices

• Routine whitening with Fever can wipe away all the evidence and reveal your true smile

• Value 18 treatments per kit will see you right for up to 12 months

• Activated Charcoal options for sensitive gums and natural flare

• DIY gives you more control, no appointments, and convenience

• Pay less. Save on $$$$ on dental whitening costs

• Simple and easy to use. Wireless clear instructions and local support

• Fever helps you achieve a bold first impression.

• With whiter teeth, you become more confident and this will help you achieve your dreams.

Before Whitening

We recommend the following tips as a guide to preparing for each whitening session. In no way should these recommendations replace any advice given to you by your medical practitioner or dentist.

1. Regular visits to your dentist will ensure good oral health. Teeth Whitening is cosmetic and is not intended to replace maintenance that only your dentist can provide. Visit our Warnings section for a list of health conditions that may prevent you from using our product safely.

2. Use Desensitizing toothpaste like Sensodyne for two weeks before teeth whitening or use our whitening primer before whitening if you have sensitive teeth or are unsure of your current oral health.

When using our gel squeeze the gel directly to the front of your upper and lower teeth or gums and then spread the gel around the entire front section of your teeth and gums with your tongue. Spit out the excess and leave in your mouth for 15 to 20 mins.

3. Before whitening, do not brush your teeth with toothpaste less than 2 hours before. We recommend cleaning with water or our whitening primer.

Products

Mold your mouth trays;You will need:

A bowl or cup of Boiling water, Cold water and scissors.

1. Boil hot water in the jug or in a pot on the stove. Once boiled pour the hot water carefully in to a bowl or large cup and let the hot water rest for 5-7 minutes. (For best results do not overheat mouth trays, water temperature should be 70-80 degrees Celsius). 

2. Submerge one of the mouth trays into the hot water by holding the tab with your fingers or tongs for 5 - 10 seconds until the tray appears to soften.

3. Carefully shake excess water from the mouth tray.

4. Place the mouth tray into your mouth covering your upper teeth.

5. Close your mouth and suck all the air and excess water from the mouth tray creating suction between mouth tray and teeth.

6. Gently push the tray into your teeth by pushing on your upper lip with your fingers.

7. Wait 10-15 seconds before removing the mouth tray from your mouth.

8. Twist or cut the tab from the mouth tray to remove it. 9. Place the mouth tray into a cup of cold water for 10 seconds to complete the curing process. 

10. Repeat process for the lower mouth tray. 

 

Whitening Process

1. Brush your teeth with clean water (Avoid using toothpaste due to cross contamination) & take a close up photo in natural light before you get started! (Before Photo)

Note: You can use the desensitizing gel at least 4 hours prior to whitening. Do this by brushing teeth and gums with the desensitizing gel for 3-5 minutes then rinse with clean water. 

2. Remove plastic tab under the LED light battery cover located between the 2 batteries.

3. Apply small dots of whitening gel to the front (tooth impressions) of the upper & lower mouth trays. The dots should be the size of a matchstick head.

Warning: DO NOT overfill the trays with gel. Avoid excess gel on your gums.

4. Place the upper and lower trays in your mouth & ensure it's firmly against the front of your teeth. Press the LED light on & let FEVER work its magic.

5. We'd love to see the LED light in action.

Take a selfie & share on social

#FEVERSMILE

6. Leave mouth tray in for at least 45 mins but no longer than 60 mins. We recommend whitening once per week. When you reach your desired shade use once per month for maintenance.

7. Remove & wash mouth tray. Wipe Led light with a damp cloth.

Warning: Do not wet the Led light with water. 

8. Rinse your mouth with warm water & take a photo of your new #FEVERSMILE

Please read our After Whitening and Maintenance section to help maintain your pearly whites and for cleaning and storing your kit.

The mouth tray is filled with a thin layer of our whitening gel (recommended amount of whitening gel is 0.5 ml per session), pressed against your teeth then activated under the LED light. Our active ingredient breaks apart the chemical bonds in organic surface stains and inorganic stains found inside of your tooth. The structure of your tooth isn't affected in any way. We strongly recommend you follow the step by step instructions included in your teeth whitening kit. Please ensure you read all recommended warnings before use.

You will receive 3 x syringes in your kit, and each syringe holds 3 ml of whitening gel. That should be 15-18 sessions. We recommend using no more than 0.5 ml of whitening gel per session which should give you 18 sessions in total per kit.

All whitening syringes have a measuring ruler on them so you can measure the amount accurately.

We recommend you whiten for 40 minutes to a maximum of 1 hour per session to get the best results. User discretion is advised as we are all different. If you experience any painful discomfort at any time, please discontinue use and rinse your mouth thoroughly.

Results will vary from person to person. Most of our customers go 3-5 shades lighter in just one application and prefer to whiten monthly after that.

The general recommendation for whitening is one treatment per week, however, every individual is different, and user discretion is recommended. If you have sensitive skin, teeth or gums we would recommend whitening no more than once per month until you reach your desired shade and then once every 3 to 6 months to maintain your #feversmile.

Our product ingredients are non-toxic, cruelty-free and vegan-friendly.

The active ingredient is high quality 18% carbamide peroxide - the same used by dentists and the highest legal grade in New Zealand and Australia. The full ingredient list is available on the reverse of your package when purchased.

No, you can't. Whitening may interfere with the glue holding your braces on and will cause uneven whitening. We recommend using once you have your braces removed. 

Our whitening gel only whitens natural tooth enamel. Therefore, it will not whiten restorations, crowns, caps or veneers. If you DIY Teeth Whiten your surrounding teeth bear in mind that your natural teeth will change colour and this can often make your restorations stand out more or look discoloured.

If the whitening solution comes into contact with any body part that it is not intended for, wash and flush the area with cold, clean water until it is removed. If you continue to experience any painful discomfort seek medical advice immediately. 

There have been recent reports that teeth whitening can cause cancer, especially items that produce the chemicals carbamide peroxide and hydrogen peroxide during the whitening process. The FDA is continually looking into teeth whitening products to ensure the safety for users. Despite the recent reports on the fact that these products cause cancer, the FDA has not seen evidence that this is the case. They are continuing to look into this as new products come out to ensure that they remain safe. There is a concern, which is why the FDA is further looking into the cases of people who developed cancer around the time of treatment. Visit FDA for updated reports before purchasing.

1. Brush your teeth with clean water (Avoid using toothpaste to avoid cross-contamination).

2. Take a close up photo before you get started and check against the colour chart included in your teeth whitening kit. Sometimes it's easier to check the colour against a picture on your camera rather than in the mirror against your teeth.

3. At the back of the Led light open the battery compartment and remove the batteries to remove the plastic tab between them.

4. Attach the mouth tray to the led light ensuring the lip that's attached to the mouth tray is evenly secured to the Led light.

5. Remove the safety cap at the end of the teeth whitening gel syringe by screwing it off, and replace with a syringe tip.

6. Apply a thin layer of teeth whitening gel to the front of the upper & lower mouth tray. (The gel should be on the area where there are lines on the mouth tray so that when you place the mouth tray in your mouth, the gel will touch the front of your teeth).

Note: Ensure you only use 0.5 ml of teeth whitening gel per session and spread as evenly as possible on the entire mouth tray grid

7. Place the mouth tray in your mouth and ensure it's firmly against the front of your teeth. Press the LED light on and let FEVER work its magic.

8. We'd love to see the LED light in action. Take a selfie and share with us on social #FEVERSMILE

9. Leave mouth tray in for 30 - 45 mins but no longer than 60 mins. 

FEVER Professional Kit - We recommend whitening no more than once per week until you reach your desired shade and once per month for maintenance.

FEVER Zero Kit - We recommend whitening no more than once per day until you reach your desired shade and once per month for maintenance.

10. Remove the mouth tray from the Led light once you've completed your teeth whitening session and wash the mouth tray with warm water. DO NOT wet or rinse the Led light, wipe off any excess gel from the led light with a cloth.

11. Remove the safety tip from the teeth whitening gel syringe and replace with the teeth whitening syringe cap.

12. Rinse your mouth with cold or warm water and take a photo of your new #FEVERSMILENote: Please follow all our After Whitening and Maintenance instructions to avoid staining your teeth. The whitening process can continue for up to 48 hours after whitening session.

The mouth tray is filled with a thin layer of our whitening gel (recommended amount of 0.5 ml per session), pressed against your teeth then activated under the LED light. Our active ingredient breaks apart the chemical bonds in organic surface stains and inorganic stains found inside of your tooth. The structure of your tooth is not altered in any way. We strongly recommend you follow the step by step instructions included in your teeth whitening kit. Please ensure you read our warnings section before use.

You will receive 3 x syringes in your kit, and each syringe holds 3 ml of whitening gel. That should be 15-18 sessions. We recommend using no more than 0.5 ml of whitening gel per session which should give you 18 sessions in total per kit.

All whitening syringes have a measuring ruler on them so you can measure the amount accurately.

We recommend you whiten for 30 minutes to a maximum of 1 hour per session to get the best results. However, user discretion is advised as we are all different. If you experience any painful discomfort at any time, please discontinue use and rinse your mouth thoroughly.

Results will vary from person to person. Most of our customers go 3-5 shades lighter in just one application. FEVER Zero allows you to whiten every day until you reach your desired shade and we recommend monthly maintenance after that.

Our product ingredients are non-toxic, cruelty-free and vegan-friendly.

The active ingredient is Sodium chlorite which is salt based, super safe to use and unlike our powerful formula in our FEVER Professional teeth whitening kits, FEVER Zero was designed with a sensitivity in mind.

Can I use if I have braces, restorations, crowns, caps or veneers?

No, you can't. Whitening may interfere with the glue holding your braces on and will cause uneven whitening. We recommend using once you have your braces removed. 

Our whitening gel only whitens natural tooth enamel. Therefore, it will not whiten restorations, crowns, caps or veneers. If you do a whitening session, bear in mind that your natural teeth will change colour and this can often make your restorations stand out more or look discoloured.

If the whitening solution comes into contact with any body part that it is not intended for, wash and flush the area with cold, clean water until removed. If you continue to experience any painful discomfort seek medical advice immediately.

Fever Activated Coconut Charcoal Powder is a natural teeth whitener. Plaque and particles bind to the charcoal lifting stains as well as help fight bad breath and gum disease. This binding occurs due to activated charcoal having a negative charge which attracts toxins and gases which have a positive charge. FEVER Activated charcoal teeth whitener will trap all those nasty free radicals it touches.

It will polish your teeth without harsh damage to your enamel, and it absorbs the acid produced from sugar that’s metabolised by bacteria which attacks your enamel.

It will detoxify your mouth and keep your PH levels balanced, which will turn the acid in your mouth into a place where the bacteria cannot thrive which eliminates tooth decay.

Activated Charcoal will add over 27 trace minerals back into your teeth and makes them stronger. It is fluoride free, earth and plant-based, Non-GMI, Vegan, Gluten Free, Glycerin Free, Cruelty-free and FDA Approved.

There is a certain amount of abrasiveness to all kinds of toothpaste and products that we brush our teeth with daily. 

According to the American Dental Association, Charcoal teeth whitener has an abrasive score (RDA) of 70 - 90. In comparison to whitening toothpaste, the harsh rating sits between 100 - 200 (RDA). So it's safe to say it is reasonably gentle.

FEVER Activated charcoal teeth whitener is coconut shells that are finely milled by using high heat which activates it. This process changes its internal structure and rids it of any additional substances that are harmful to humans.

We wouldn't recommend mixing the charcoal teeth whitener and toothpaste due to changing the chemical structure, but you certainly can use in conjunction.

1. Dip a wet toothbrush into Fever Charcoal Powder and gently brush teeth in circular motions for at least 2 - 4 mins with lips closed to avoid a mess.

2. Rinse mouth thoroughly. Use daily for best results.

It is recommended to use at least one hour Before whitening and immediately after treatment if you experience sensitivity after whitening. Brush your teeth with water only and rinse your mouth thoroughly.

1. Apply the blue desensitizing gel to the front surface area to your upper and lower teeth and gums. 

2. Use your tongue or a soft toothbrush to spread the gel to the front surface areas of the teeth and gums.

3. Discard any excess gel and saliva from your mouth.

4. Leave the remaining gel in your mouth for 15 to 20 minutes then remove.

5. Rinse your mouth with warm water to remove all the gel. 

6. You can repeat this process for up to 5 days if you are experiencing sensitivity.

Products Usage

The mouth tray is filled with a thin layer of our whitening gel, pressed against your teeth then activated under the LED light. Our active ingredient breaks apart the chemical bonds in organic surface stains and inorganic stains found inside of your tooth. The structure of your tooth isn't affected in any way, simply beautiful sparkling teeth!

We recommend you whiten for 40 minutes to a maximum of 1 hour per session to get the best results. User discretion is advised as we are all different.

Results will vary from person to person. Most of our customers go 3-5 shades lighter in just one application and prefer to whiten monthly after that. How easy is that!

After Whitening and Maintenance

To help you maintain your Fever Smile ensure you follow our post-treatment recommendations;

• Go on a "White Diet" which means eat and drink light-coloured foods and beverages for a minimum of 24 hours

• Avoid coffee, red wine and smoking

• Avoid hot drinks as they can cause small fractures in your tooth's surfaces. Try drinking cooler drinks

• Avoid using coloured toothpaste

We recommend you touch up treatments to maintain your Hollywood smile. Depending on your lifestyle whiten anywhere between once a month to every third month to keep your results.

• Regular visits to your dentist will help you stay on top of your oral condition (every six months or a minimum of once a year)

• Brush your teeth a minimum of twice a day for at least 2 minutes and floss once per day

• Use an electric toothbrush

• Minimise consumption of coffee, tea and red wine

• Avoid dark sauces, dark fruits

• If drinking hot drinks, coffee and tea try using a heat-resistant straw

• Minimise smoking

• Avoid overeating acidic foods such as sugar and citrus as they can open up the pores of the tooth enamel allowing stains to move into your teeth

• Tongue piercing can lead to metallic staining making your teeth appear grey which is almost impossible to remove

• Wear dark lipstick colours to make your teeth look whiter and stand out bright

• Tops and shirts in blue tones also make your teeth appear whiter

We recommend leaving the contents of your product in the kit box it was delivered in and storing your kit in a cool, dry place or "keep away from moisture " and avoid humid environments. Avoid placing your teeth whitening kit or contents of the kit in direct sunlight. The recommended storage temperature is between 2-18 degrees and no more than 40 degrees.

Ensure you place the whitening gel cap back on the syringe after every use to ensure gel does not get contaminated. Ensure proper washing, wiping and or sterilizing of the mouth tray,  and syringe tip before and after use. 

We recommend cleaning the led light with a clean cloth rinsed with warm water and wiping the led light with the damp cloth appropriately. We do not advise rinsing the Led light in water to avoid any electrocution. 

Payment methods available on Fever Smile

Afterpay allows retailers to offer instalment plans for online shoppers, allowing a purchase to be paid for in four installments, due every 2 weeks. 
After you check out, the goods will be shipped to you by the retailer. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay, will automatically take the money from your AMEX, debit or credit card on your payment due dates.


1. Choose Afterpay as your payment method at checkout. 
2. Payment will be automatically taken from your debit or credit card in four equal payments. 
3. First-time customers will complete a quick registration, and returning customers simply log in. 

Laybuy offers online shoppers a simple interest-free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks. 
Laybuy performs a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit and you can begin shopping immediately.


1. Choose Laybuy as your payment method at checkout 
2. First-time customers will complete a quick registration, and returning customers simply log in. 
3. Choose your payment day, view your schedule, and select pay now 
4. Payments will be taken each week automatically.

Paystation makes payments easy, understandable, and accessible. The company was the first specialist e-commerce gateway provider in New Zealand. It is owned and operated by one of New Zealand's favourite, and most trusted brands – Trade Me. 


1. Choose Paystation as your payment method at checkout 
2. This will direct the customer to a secure hosted page where they can enter their card details. 
3. Once payment is complete, the customer will be redirected back to the website and we will receive the order details for shipping. 

Warnings

• A child under the age of 18

• Pregnant & breastfeeding - seek advice from your GP before use

• Avoid whitening a minimum of one week before or after any dental treatment • Avoid brushing teeth 2 hours before whitening with toothpaste

• If you suffer from tooth sensitivity, you can use desensitizing gel, toothpaste (Sensodyne) bonjela or Orajel to assist with discomfort. If symptoms persist seek medical advice

• Do not use the product after the expiry date printed underneath your kit.

• Avoid swallowing during the session. The whitening gel should not be consumed where possible and avoid direct contact with your gums or eyes

• The user manual is a guide, and please remember your comfort, health and safety and experience is what is most important at all times

• Do not overfill the mouth tray with whitening gel, if you have crooked teeth you can apply a minimal amount of gel in the areas where the mouth tray will not make any contact. Use a cotton bud to apply gel to the surface of the tooth and avoid putting the whitening gel on gums where possible.

Ingredients:

 

• Glycerol 25%

• Propylene Glycol 25%

• Purified Water 27%

• Ethylene Diamine Tetraacetic acid 2%

• Carbamer 2%

• Polyvinylpyrrolidone 1%

• Carbamide peroxide 18%

 

Ingredients are listed on the back of the kit — any person that suffers from allergies, damaged enamel, gum disease or decaying teeth.

We recommend you seek advice from your GP or dentists before purchasing or using our products if you have:

 

People that suffer from allergies and skin conditions that are highly sensitive or have a history of reacting to beauty products, creams, gels or similar.
People with health-related issues – e.g. colitis or Crohn's as these health issues can cause damage to your enamel.

 

• Decayed or thin teeth

• Damaged or no enamel

• Frail or thin teeth

• Periodontal disease

• Exposed roots

• Had a root canal

• Overly sensitive teeth

• Have had recent oral surgery Decayed teeth

• Exposed dentin

• Gingivitis 

• Jaw problems 

• Cosmetic surgery 

• Dental cosmetics, caps, implants

 

If the whitening solution comes into contact with any body part that it is not intended for, wash and flush the area with cold water until it is removed. If you continue to experience any painful discomfort seek medical advice immediately

All users of Fever products including customers, ambassadors, prize winners, competition winners, giveaway receivers, promoters, partners, agencies, family and friends or gift recipients are encouraged to read our warnings and FAQS before use of any products either directly or indirectly promoted by Fever.

 

If you accept any products free or purchase any products from Fever Limited you acknowledge you have thoroughly read, understood and acknowledge how to store the product, use and apply the product, and you also recognize that if you have any medical conditions whether you are aware or unaware that you do use the products at your discretion and risk. We recommend that if you are unsure of the status of your oral health or general health condition that you seek medical advice before using the product.

Shipping

fever smile shipping rates

WE SHIP WORLDWIDE!

All shipping options are available at the checkout.

Important Please note: Shipping times are calculated once the order has been fulfilled not when the order has been placed. Please allow up to 2 business days for your order to be fulfilled.

Please note that due to the Covid-19 pandemic shipping times may vary depending in your area, city or country. The standard shipping times are an estimate of expected delivery times in normal circumstances, however, shipping companies have been experiencing huge delays due to increase in demand.

All duties, taxes and customs charges for orders placed outside New Zealand are to be paid by the customer.

Refunds and Returns

Somethings not right with your order?

Don't delay we want to hear all about it! Just ask us any question via our contact page, and we will contact you usually within 24 hours!

We like to keep things nice and simple!

If you are not happy with your purchase for any reason, we are happy to refund your money as long as you contact us within seven days after receiving the product.

Once you have notified us that you are returning the product you will need to send the unopened, unused product via tracking post to our fulfillment center in Auckland New Zealand.

Once we receive your return, we will notify you and our team will process your refund.

Return Shipping costs are the responsibility of the customer and unfortunately due to hygiene, health & safety reasons we are unable to refund opened or used products.

For all orders where the customer has changed there mind and the product has been shipped overseas, the postage cost is non refundable and any returns from overseas to New Zealand are to be paid at the expense of the customer.

All duties, taxes and custom charges to orders placed outside New Zealand are to be paid by the receiver and is not the responsibility of Fever Ltd. In this case if a customer refuses to pay custom charges Fever will only refund the order if customs returns the package and the refund will be less the postage charges.

We understand that sometimes there are circumstances out of our control and your product may arrive damaged or may not arrive at all. Despite our best efforts of tracking all our shipments if you find yourself in this unfortunate position then notify us as soon as possible.

Our team will advise you further once we have notified our shipping service on the issue and in the course of an unfortunate event, a full replacement product will be sent out to you.

How can we Help

If you've still got questions, the answers you're looking for might be in our help centre. If you'd like to get in touch with us, feel free to contact our team!

Visit the Help Centre Contact Us